Life has its ups and downs and with the rising cost of living, it can be challenging.
If you’re facing a bump in the road and your circumstances have recently changed since you got your loan, get in touch with us to see what we can do to help manage your repayments on a loan.
Give us a call on 13 24 74
Mon - Fri: 9:00am to 7:00pm AEST
Complete our online form and we'll get back to you shortly.
Send us an email and we'll get back to you as soon as we can
Financial hardship is generally defined as a situation where you are unable to meet your financial obligations under the credit contract. Causes of financial hardship can include illness, natural disasters, unemployment, or other life events that may cause an unexpected reduction in income, which results in difficulty in making your repayments.
If you are facing financial difficulties and are unable to meet your minimum repayment on your loan, get in touch with us as soon as possible to discuss what options are available to you. If you're not comfortable speaking to us about this, we can speak to your financial counsellor or authorised representative instead.
Here are some other resources that you might find useful if you are experiencing financial hardship.
Offers independent, free, and confidential services from professional financial counsellors to help get your finances back on track. Phone: 1800 007 007
Information about how agreed financial hardship arrangements may be reported to a Credit Reporting Body and reflected in your credit report.
Support and assistance for people who can no longer meet their current debt obligations and may be facing long term financial difficulty. Phone: 1300 045 502
If you believe that you or a loved one may be experiencing domestic, family or financial abuse, we can provide you with confidential support to help you with your immediate financial situation.
Give us a call on 13 24 74
Mon - Fri: 9:00am to 7:00pm AEST
Visit us in store or, if it’s difficult to chat, ask us to talk to an authorised representative that can speak on your behalf.
Send us an email with instructions on how we can safely contact you, and we’ll get back to you as soon as we can.
Domestic and family violence refers to threatening, abusive or controlling behaviour within a relationship or family, where one person seeks to coerce or gain power or control over their spouse, partner, or family; or causes them to be fearful. Financial abuse is a serious form of domestic and family violence, where someone uses money as a means to gain power over or control their partner.
Here are some other resources that you might find useful if you are experiencing domestic and family violence, or financial abuse.
1800RESPECTFree and confidential information, counselling and support service available 24 hours a day, 7 days a week. |
Call 000 if you are in danger.
Cash Converters have various options available if you are experiencing financial difficulties from payment arrangements, repayment reductions, moratoriums or hardship support. As individual circumstances are different, we will work with you to find the best available option for your circumstances.
You can call us on 13 24 74 or send an email to our customer service team on customer.service@cashconverters.com
Once we receive your application for hardship, we will review the request within 21 days. When reviewing your application, we may request more information in order to get a better understanding of your individual situation. Once we have all the information required to review your request, we will send you an email with the outcome of the application.
Our customer support staff aren’t qualified counsellors – they’re staff specifically trained to support customers experiencing domestic and family violence and financial abuse situations. They’ll start by asking you a couple of questions, before letting you know which types of support we may be able to offer you.
